Contact support
Email our team and we'll help you sort it out.
Email jamesag@jgstudiosph.comWe typically reply within 1–2 business days (Philippine time).
Frequently asked questions
How do I join my HOA on HOAHub?
Your HOA administrator issues you a single-use unit access code. Open the app, create your account, and enter that code to link yourself to your unit. If you didn't receive a code, contact your HOA's admin or staff directly — codes are issued by your community, not by us.
My access code isn't working.
Access codes are single-use — once a unit is claimed, the code is consumed. If your code was already used, was mistyped, or you're not sure it's valid, ask your HOA administrator to reissue one. Double-check for lookalike characters; codes never contain the letters I or O or the digits 1 or 0.
How do I reset my password?
On the sign-in screen, tap "Forgot password" and enter your account email. You'll get a reset link. If it doesn't arrive, check your spam folder, then email us at jamesag@jgstudiosph.com.
I belong to more than one community. Can I switch?
Yes. HOAHub supports multiple properties on one account — use the property switcher in the app to move between the communities you belong to. Each community's data is kept strictly separate.
How do dues and payments work in the app?
HOAHub records your dues and lets you upload payment receipts for your HOA staff to confirm. It is a record-keeping tool — actual payments are made through your usual method (GCash, Maya, bank transfer, or cash) outside the app. HOAHub does not process payments or hold funds.
Is my personal data safe?
Yes. Access is restricted per community with role-based permissions — no one from another HOA can see your data. Information is encrypted in transit and at rest and stored securely on Google Cloud. See our Privacy Policy for full details.
I found a bug or the app is behaving unexpectedly.
Please email jamesag@jgstudiosph.com with your device model, iOS version, and a short description (a screenshot helps a lot). We'll investigate and follow up.
How do I delete my account or my data?
Email jamesag@jgstudiosph.com from your account address and we'll process the request. Some records (for example, financial/audit records held by your HOA) may be retained where required by law, as described in our Privacy Policy.